Privacy Policy

Privacy Policy

Introduction

Welcome to https://coolsculpting-clinic.storysurge.net (referred to as “CoolSculpting Clinic,” “we,” or “our” in this Privacy Policy). We are dedicated to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard data about our users in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connecticut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://coolsculpting-clinic.storysurge.net
  2. Any mobile applications or software we offer
  3. Online services and products accessed through our platform
  4. Interactions between our users and authorized personnel

Please note that this policy does not cover third-party websites, apps, or services linked to ours, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the ways in which we process your personal data:

  1. Account and Service Usage: When you create an account, log in, use our applications, access our services, or participate in online activities as a registered user.
  2. Website Visits: Every time you visit our websites, our systems automatically record certain information, such as IP addresses, browser type, referring/exit pages, and operating system.
  3. Communications: If you choose to receive marketing emails, newsletters, or any other form of communication from us, we will use the contact details provided.
  4. Feedback and Reviews: We may collect feedback, survey responses, and product reviews to improve our services.

Personal Data Collection

We gather various types of personal data to enhance your experience and personalize our services:

  • Account Information: This includes user names, passwords, email addresses, and any other unique identifiers associated with your account.
  • Payment Details: We process payment information required for transactions on our platform, including credit/debit card numbers, billing addresses, and payment history.
  • Financial Records: For financial services or transactions, we may collect bank account details, investment portfolios, or other financial data.
  • Purchase History: Information about products or services you’ve purchased from us, such as order details, delivery addresses, and purchase amounts.
  • Mobile Device IDs: We may access unique identifiers on your mobile device for analytics and customization purposes.
  • Location Data: With your consent, we can track your location to provide location-based services.
  • Feedback and Communication: Any comments, suggestions, or messages you share with our team.
  • Social Media Details: If you choose to log in via social media accounts, we may collect data from those platforms (in accordance with their privacy policies).
  • Product Interest: Information about products you view, search for, or interact with on our website.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions of our websites, such as secure login.
  • Preference Cookies: Customizing your preferences, language settings, and ad choices.
  • Analytics Cookies: Tracking website usage, performance, and user behavior to improve our services.

Users can manage non-essential cookies through our Cookie Manager. For more information on our cookie policy, please refer to our dedicated Cookie Policy page.

Data Retention and Deletion

We follow strict data retention policies:

  • Personal data is retained for as long as necessary for the purposes it was collected, including legal compliance, tax/audit requirements, or to enforce our terms of service.
  • Once the data is no longer required, we delete or anonymize it to prevent unauthorized access or use.

Data Security

We prioritize the security of your personal data:

  • We employ industry-standard encryption for secure data transmission and storage.
  • Our third-party processors adhere to strict security protocols to protect your information.

Children’s Privacy

CoolSculpting Clinic does not knowingly collect or solicit personal information from individuals under 18 years of age. If you believe we have collected such data, please contact us at the address provided below, and we will take prompt action to rectify the issue.

Your Data Rights

Depending on your jurisdiction, you are entitled to certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  • Restriction: Limit our processing of your data in specific circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from biased or unfair treatment based on your data preferences.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically for the latest information on data handling practices.

Contact Us

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

Email: [email protected]

Address: CoolSculpting Clinic, [Provide Physical Address]

We are committed to addressing your concerns and ensuring a transparent and secure data handling process.